Services FAQs

What is Namola?

What is the Namola offer for the DStv account holders?

What do DStv Rewards members need to do to get three months free on the Family Plan?

Who can add Namola to their DStv bill?

How do I take up Namola and add a subscription to my DStv bill?

Do I need to use the same number / email address I use for DStv when signing up for Namola?

How will I know if my Namola subscription was successfully added to my DStv bill?

How many Namola subscriptions can I add to my DStv bill?

If I already have a Namola subscription, can I add it to my DStv bill?

Can I add Namola to my DStv bill if I pay for my DStv subscription on a contract?

Do I need to be using a particular payment method or paying via debit order to add Namola to my DStv bill?

What happens if I don’t pay my DStv subscription?

What happens when I reconnect my DStv? Is Namola automatically reconnected or do I need to request for a reconnection of Namola separately?

If I schedule a disconnection for my DStv, does this automatically mean my Namola subscription will be disconnected on the same day as my DStv?

What happens to my Namola subscription if I cancel my DStv subscription?

Can I suspend/cancel my Namola subscription mid billing cycle and be billed pro-rata?

I want to keep Namola but stop paying for it via my DStv bill. How do I do this?

How do I cancel or change my Namola subscription?

Do my DStv and Namola subscription dates fall on the same day or can they be different?

Who do I call if I have a technical query relating to Namola services or their app?

Who do I call if I have a query relating to my Namola billing?

Who do I call if I have an emergency?

I am unable to add Namola to my DStv bill.

Is Namola available via the DStv app or website?