Hardware FAQs

What is the DStv Explora Ultra?

How much is the DStv Explora Ultra?

What apps are available on the DStv Explora Ultra?

Will you automatically include subscriptions to 3rd party apps with DStv subscriptions?

What additional apps will be available on the DStv Explora Ultra in the future?

Do the apps work like those on a phone, where you can go to the app store and just download the apps you want to use?

Will you restrict access to those apps based on your DStv subscription – as an example, only allow DStv Premium customers to use a 3rd party app?

Do customers need to sign in separately for 3rd part apps when using them?

Can a customer continue to use this decoder to view content on 3rd party apps if they disconnect their DStv / are no longer a DStv customer?

Why do customers need an active DStv subscription to use 3rd part apps on the DStv Explora Ultra?

Will customers be able to download content from the apps and watch offline?

Will online content include the ability to resume watching from where a customer ended off i.e., instead of forcing a customer to watch from the start again?

Are you planning on delivering any of the 3rd part app content via satellite?

Will MultiChoice have any editorial control over the content on the 3rd party apps?

Will MultiChoice be adding adverts into any of these 3rd party apps?

What’s different on the DStv Ultra?

What is the recommended installation for the DStv Explora Ultra?

What is the recommended internet connection for the DStv Explora Ultra?

What remote is packaged with the DStv Explora Ultra?

What remotes are compatible with the DStv Explora Ultra?

Who should buy a DStv Explora Ultra?

Is 4K streaming supported?

Will customers be able to watch 4K content on Catch Up, BoxOffice or live channels via satellite?

Will DStv have any 4K content available via streaming at launch?

When will 4K be available via satellite and what 4K content will you launch with?

This is the first time you have had TWO PVR models in the market at the same time. Why is that? Why did you not choose to replace the existing model instead?

Will you be selling this decoder in a bundle that includes data / internet connection and subscription to the other content available via the decoder – as an example, Showmax?

Will you have any swop/trade-in options for customers with the existing Explora models?

Does this decoder only work when connected to the internet?

How does the DStv Explora Ultra compare to previous models of the DStv Explora (2A/3A)?

If a customer’s existing Explora needs to be replaced because it is faulty, will they get an option to upgrade to the DStv Explora Ultra?

Can customers play content from a USB plugged into the DStv Explora Ultra?

Can customers move content to a USB plugged into the DStv Explora Ultra?

Can customers move content from the old Explora to the DStv Explora Ultra?

Is MultiChoice subsidising the cost of the DStv Explora Ultra?